Toll group shutdown its key system after a cyber-attack leaving customers unable to send, receive or track their packages.
The Toll Group is one of the largest courier companies in Australia which provides transport and logistics solutions covering road, sea, air and rail. It claims to deliver 95 million packages a year.
Toll claims to operate more than 50 countries across 1,200 locations. Toll produced nearly US $6 billion in revenue in 2019, according to online data.
The internal staff detected a piece of ransomware on its systems on January 31. The company isolated and disabled some systems in order to limit the spread of the attack.
On the same day itself, a security breach notice was published on the company website.
“As a result of our decision to disable certain systems following a recent cybersecurity threat, we’re continuing to meet the needs of many of our customers through a combination of manual and automated processes across our global operations, although some are experiencing delay or disruption. For our parcels customers, all of our processing centres are continuing to operate including pick up, processing and dispatch albeit at reduced speed in some cases,” read data breach notification published on the company website.
As part of a precautionary measure, a number of systems across multiple sites and business units, pickup and tracking systems were shut down. Operations in India, Australia and the Philippines were also affected.
MyToll company’s tracking website was down since Friday afternoon.
Around 1000 servers had been infected, and staff worldwide had been told to switch off desktops and laptops and also to disconnect from the corporate network.
“We’re working around the clock to have the relevant systems back online as soon as possible. While it’s an unfortunate situation, particularly for our customers, we’re committed to ensuring the security of our systems before we resume normal online operations,” stated the company.
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