According to various reports, user were experiencing series issues in their system after installing Windows 10 October update which was released on October 2nd.
Users reported that many of their files and document were found deleted after installing the update.
On October 7 After receiving many reports of missing files, Microsoft decided to pull the October 2018 update.
“We have paused the rollout of the Windows 10 October 2018 Update (version 1809)* for all users as we investigate isolated reports of users missing some files after updating.”
Microsoft has also advised to those are affected should avoid using their computer and contact helpline using the details given in the advisory published.
“If you have manually checked for updates and believe you have an issue with missing files after an update, please minimise your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area/.” said in the advisory published by Microsoft.
According to Reddit user, he was told use system restore option to roll back to the previous restore point to recover the files.
If in case you have manually disabled the system restore option tech support escalates to L2 and will try to recover the files through NTFS file record restoration process.
“In that case, tech support escalates to L2 who can then do a variety of things including remoting into your system, seeing if backups exist, and potentially stepping through the NTFS file record restoration process. Success of this process relies on freed sectors of the HD not being overwritten so presumably this is the reason for advising folks to not use the system.”
The other problems reported after installing updates were not able to save word documents, certain games not working properly.
Microsoft is still investigating the issue, and user are advised not to install the update until the issue is solved.
The affected customer are advised to avoid using their computers and are asked to contact the Microsoft helpline.
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